Saddle/Tack Policy & Shipping
Shipments are bound to the rules and regulations of each carrier. Once the carrier receives the package, we have no control over the actual delivery time it may take to be delivered. We declare that once the package has been handed to the shipping carrier that liability of the package no longer lies with with the company. We are therefore not liable for lost or stolen merchandise.Refunds or Reshipments for any package that has been marked as “Delivered” by the carrier even if recipient claims non-receipt, will not be made. It is possible that the package was left with neighbors, behind a bush, in the garage, between the doors etc. We suggest that the recipient contact the delivering carrier to verify where parcel was placed.
There is no control over a carrier’s decision if your location is considered “safe” to leave a package. If this happens the carrier will leave a notice notifying you that an attempt was made for delivery. You must follow the carrier’s directions on the notice for delivery of your package. If any package is returned for any reason, no refund will be issued.
Warranty is only for breakage of the tree of the saddle and not for cosmetic damage. Color of the leather varies by leather supply and may not be exactly the color on the pictures. Return shipping of the saddle to the manufacturer is the responsibility of the purchaser. All returns must have a prior return number. Contact dkhorses2009@live.com to start the process of the return.
CANADIAN ORDERS: Subject to additional GST, duties and brokerage fees. Such fees are NOT included in the prices on the web site.
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When was my saddle made?
Over the years, as ownership and management of Simco/Longhorn has changed, so have the procedures for dating the saddles during production. The current way of identifying and dating our saddles is as follows. Model numbers for saddles are usually located on the tie carrier, however, some may be located on the backside of the cantle. Manufacture date and serial numbers should be located on the skirt and can be found by lifting the onside jockey & fender. And, by looking way up underneath, there may be some numbers stamped on the skirt. These numbers may be in order by month and year. (i.e.: 107 – would stand for January of 2007) Serial numbers may vary in length from 3-5 digits. (Our apologies as some saddles may not have a manufacturer date or serial number on them.) If you don’t find a date stamp on the skirt, write us atinfo1@simcolonghorn.com and be sure to include the model number. Without the model number, we will not be able to identify your saddle. Also, please don’t send us a description of the saddle as we will not be able to search by description.
How do I measure my saddle?
Different people measure things differently. We have a diagram we use in referring to how to measure different parts of the saddle and also how many of the saddle parts are identified.
I’ve got a problem with my Simco or Longhorn saddle. What do I do?
For all problems with one of our saddles, you will need to contact the person you purchased it from. If the dealer is not able to take care of the problem, they will contact us to see what needs to be done to fix the problem. If the dealer is no longer in business, please contact us directly.
What’s the warranty on my saddle?
All saddles have a 5 year warranty on the tree only. The warranty applies to the original owner only. Warranty does not cover damage to the tree due to misuse, carelessness or accidents.
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 Saddle Measurements |
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Related Reading:
Billy Cook & Simco Saddles
Tack Accessories
Blankets & Pads
HorseSense HorseManShip
